Issued: 28 April 2005
The Pensions Trust won the 2005 Pension Scheme Administrator of the Year award, against strong competition from many of the top names in the industry.
The trophy, collected by Chairman John Alleston on behalf of the team, was presented by TV celebrity and comedian Graham Norton at the Professional Pensions UK Pensions Awards ceremony on Tuesday 19 April.
Speaking about the win John Alleston commented "This is great recognition of the hard work put in by staff at The Pensions Trust over the past year. This trophy belongs to our employees – we can all be very proud."
The award was presented to the Trust in recognition of its continuous improvement approach, and specifically the measurement and enhancement of its service delivery. During 2004, the organisation achieved the Trustee's target for speed of member servicing, which improved from around 78% to over 95%. This means that all employer and employee member enquiries are fully dealt with within 10 working days. Many even quicker.
John Alleston further commented "Even though The Pensions Trust has done tremendously well by winning this prestigious award we cannot stop here. Good customer service is really important. We are already identifying more initiatives to further improve the service we provide to our customers."
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