Lindsey Collins - Team Leader - (Pensions Administration)
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What did you do before joining The Pensions Trust?
I graduated from University and was working at the Department of Social Security (DSS) in Newcastle in the benefits agency for the state pension. I worked there for around six months before I got the job at the Trust.
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Why pensions?
I didn’t have a clear idea of what I wanted to do, but as I was already working with pensions I saw an advert for a pensions agency and applied.
What attracted you to join The Pensions Trust?
When I got the interview, I didn't really know much about pensions but my interviewers really sold me the job! They made The Pensions Trust sound like a good place to work.
What has been your career path whilst at The Pensions Trust?
I started my pensions career at The Pensions Trust in April 1999 as a Benefit Assistant working on the administration for the Social Housing Pension Scheme (SHPS) a multi-employer Final Salary Scheme. I found that this job was completely different to my previous DSS job so I had to start learning from scratch. I was able to pick up the work quite easily and soon the way pensions work started to click.
I was promoted to Benefit Administrator in March 2000 and progressed further. The SHPS Teams were split into activity based Teams and were headed by an Activity Co-ordinator. I was Activity Co-ordinator on several occasions on three of the Teams within SHPS. This involved managing and organising the Team’s workload to ensure deadlines were met. I also worked for a total of two months in 2002 on our Money Purchase Team based in Edinburgh to help them with their workload.
I was promoted again to Senior Benefit Administrator in September 2003 after covering the job for a period of maternity leave. This job includes managing other staff members, their work and I also conduct appraisals and pay reviews as well as ensuring the work gets completed within the ten working day turnaround period. My job title changed in January 2008 to Team Leader although the role is the same.
What training have you been through?
I have completed and passed the QPA course which consists of exam and work based units. I have passed the PMI Trustee Certificate, Retirement Provision Certificate and have more recently passed the foundation PRINCE2 course on Project Management.
What do you like about working at The Pensions Trust?
I enjoy life at The Pensions Trust! There is a good working atmosphere as all the staff are friendly. You are never on your own as everyone always works together as a Team. Flexi time is an added bonus that I couldn't be without now.
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