Basic Data Changes
It's important that members let us know when their circumstances change so that we can make sure our records are up to date.
Change of address
We can take changes of address over the telephone. Before we can update a member’s record we will ask a few simple questions to verify the member’s identity.
These are:
| Full Name |
Date of Birth |
National Insurance Number |
Membership Number |
If the member is unable to supply this information then, for security reasons, we may ask for written confirmation of the change of address.
Change of nominee for partner’s pension/lump sum death benefits
We are unable to accept these changes over the telephone or by e-mail.
The member can either:
Confirm the changes
in writing |
OR |
Complete a Nomination Form and return it to The Pensions Trust as soon as possible. |
Change of name/status
We are unable to accept these changes over the telephone or by e-mail. All changes of name/status should be confirmed in writing accompanied by a certified copy of the relevant certificate (marriage, deed poll etc).
If the member is married or has nominated a beneficiary for the survivor’s pension, it would be helpful to provide us with a certified copy of the partner/spouse’s birth certificate.
Please note that all original documents will be returned when we've updated our records.