Issued: 30 January 2007
Employees at The Pensions Trust have undergone additional training on RNID (Royal National Institute for the Deaf) Typetalk in order to further improve services to customers who are deaf or hard of hearing. The Typetalk service provided by the RNID enables people with communication difficulties to use the telephone effectively.
Amy Clayton, Human Resources Officer at The Pensions Trust, welcomed the opportunity to improve accessibility for callers with hearing difficulties. She said: "Over the past few years, we've received a number of calls through Typetalk and many of our employees felt that they would like further training on Typetalk. The Trust takes its responsibilities to all of our customers very seriously and we strive to find ways to make our services accessible and easy to use. The 25 Trust employees who underwent training left the sessions feeling positive and a lot more confident in handling calls from people with hearing difficulties."
Katharine Jackson, Typetalk Outreach Co-ordinator for Scotland, ran two awareness training sessions to outline the issues affecting deaf people and also explained how customer-facing staff could make and receive calls through the service.
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